Terms & Conditions

Activation Fees: $35 Activation Fee for each new individual line. $25 Activation Fee applies on first 2 lines and each additional Family line.

 

Early Termination: An Early Termination Fee of $175 on a handset and $250 on a smartphone applies if service is terminated before the end of the contract term and will be reduced by $5 for each full month toward your minimum term that you complete.

 

Returns: Phone returns will only be accepted within 30 days of purchase. If phone is returned within 3 days of purchase, in excellent condition and with all components, the Activation Fee will be refunded. If phone is returned within 30 days in like-new condition, with all components, Early Termination Fee will be waived. A $35 restocking fee will apply. All other charges apply.

 

Minute Increment Billing and Usage: Airtime and other measured usage will be billed in full-minute increments, and actual airtime and usage will be rounded up to the next full increment at the end of each call for billing purposes. Innovative charges a full-minute increment of usage for every fraction of the last minute used on each wireless call.

 

Minutes will be depleted according to usage in the following order: Night & Weekend Minutes, Mobile to Mobile Minutes, Anytime Minutes.

 

Night & Weekend Minutes: Nights are 7:00 p.m. to 7:00 a.m. and weekends are 7:00 p.m. Friday to 7:00 a.m. Monday, based on time of day at the cell site or switch providing your service.

 

Included LD and Roaming: Included long distance calls can be made from the U.S. Virgin Islands, Continental United States and Puerto Rico to the U.S. Virgin Islands, Continental United States and Puerto Rico. Roaming charges do not apply when roaming within the service area of land-based networks of the U.S. Virgin Islands, Continental United States and Puerto Rico. International long distance rates vary. Additional charges apply to services used outside the land borders of the U.S. Virgin Islands, Continental United States and Puerto Rico.

 

Unlimited Voice Services: Unlimited Voice services are provided primarily for live dialogue between two individuals. Unlimited Voice services may not be used for monitoring services, transmission of data, broadcasts or recorded material, or other connections that do not consist of uninterrupted live dialogue between two individuals.

If your use of Unlimited Voice services for conference calling or call forwarding exceeds 750 minutes per month, or if Innovative finds that you are using an Unlimited Voice service for purposes other than live dialogue, Innovative may, at its option, terminate your service or change your plan to one with no unlimited usage components. Innovative will provide notice that it intends to take any of the above actions, and you may terminate the agreement.

Innovative may limit, suspend or terminate your service or agreement without notice for any reason, including:

  • Using your service or device in a manner that is excessive, unusually burdensome or unprofitable to us
  • Consumer protection purposes
  • Abusive conduct or abnormal call pattern(s)
  • Significant offnet roaming

Offnet Usage: If your voice or messaging service usage, including unlimited services, during any two consecutive months or data service usage, including unlimited services, during any month on other carrier networks (“offnet usage”) exceeds your offnet usage allowance, Innovative may, at its option, terminate your service, deny your continued use of other carriers’ coverage or change your plan to one imposing usage charges for offnet usage. Your offnet usage allowance is equal to the lesser of 750 minutes or 40% of the Anytime Minutes, the lesser of 24 MB or 20% of the MB included with your plan, or the lesser of 3000 messages or 50% of the messages included with your plan. Innovative will provide notice that it intends to take any of the above actions, and you may terminate the agreement.

 

Basic & Enhanced Voicemail: Unless you subscribe to an Unlimited Voice Plan, airtime charges apply to calls to your voicemail service, including calls where the caller does not leave a message because the call has been completed, calls to listen to, send, reply to or forward messages, or to perform other activities with your voicemail service, including calls forwarded from other phones to your voicemail service.

 

Family Plans: Family Plans may require up to a two-year service agreement for each line. Family Plans include only package minutes included with the primary number, and minutes are shared by the additional lines, with the exception of Unlimited Family Plans. The rate shown for additional minutes applies to all minutes in excess of the Anytime Minutes. Family Advantage Savings Plans require two lines. If the rate plan for the primary number is changed to an ineligible plan, or if the primary number is disconnected, one of the existing additional lines shall become the primary number on the rate plan previously subscribed to by the former primary number. If only one line remains, it shall be converted to the closest single line rate.

 

Friends and Family Advantage: Friends and Family Advantage calling groups are available only with plans priced at $70/month or higher and Family Plans $90/month or higher. Plans at lower rates may add calling groups of 5 friends for $5 on Individual Plans or 10 friends for $10 on Family Plans. Plan subscribers may place calls to up to 5 wireline or wireless telephone numbers without being charged for airtime minutes. All qualifying lines on a Family Plan share the same 10 calling group numbers. Only standard domestic landline or wireless numbers may be added. Directory Assistance, 900 numbers, customer’s own wireless or voicemail access numbers and machine-to-machine numbers are not eligible. Only voice calling is eligible. Number selections may only be managed online. Selected telephone numbers do not become active until 24 hours after being added. Innovative reserves the right to block any calling group number and to reduce the amount of telephone numbers for abusive calling patterns without notice.

 

Data Plans: An eligible Data Plan is required for certain devices including BlackBerry® and other designated smartphones. Eligible Data Plans cover data usage in the U.S. and do not cover international data usage and charges. If it is determined that you are using a BlackBerry® or other designated smartphone without an eligible Data Plan, Innovative reserves the right to add an eligible Data Plan to your account and bill you the appropriate monthly fee. Unlimited Data Plans are capped at 5 GB.

Data transport is calculated in full-kilobyte (KB) increments, and actual transport is rounded up to the next full KB increment at the end of each data session for billing purposes. Transport is billed either by the KB or megabyte (MB). If billed by the MB, the full KBs calculated for each data session during the billing period are totalled and rounded up to the next full MB increment. If billed by KB, the full KBs calculated for each data session during the billing period are totalled to determine the billing. Network overhead, software update requests and resend requests caused by network errors can increase measured KBs. Airtime and other measured usage will be billed in full-minute increments at the end of each call.

 

Data Tethering: Tethering is not allowed using any Innovative Mobile Plan. If tethering is discovered, Innovative may limit, suspend or terminate your service or agreement without notice.