Call before you dig!
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Call before you dig!
Innovative Telephone has an extensive network of cables buried throughout the territory. If you are planning on doing any construction or other project that requires you to dig, please contact Innovative Telephone on St. Croix at 692-5185 and on St. Thomas or St. John at 775-7755, and prior to digging.
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Local Service
Innovative Telephone Basic Service includes your telephone number, your connection to the local and long distance networks, a telephone directory and a listing in the white pages. Additionally, you are entitled to five (5) free calls per month to Directory Assistance.
| installation | ||
|---|---|---|
| Installation | $65.00 fee | |
| Dispatch Required | Assumes line is in Ready Phone standby mode. See FAQ for more details. | $20.00 fee |
| Monthly Fees | ||
|---|---|---|
| Access Line | Includes unlimited calls between St. Croix, St. Thomas, St. John and Water Island. | $21.65 /month |
| End User Access Charge | Federal Communications Commission (FCC) fee for connecting your line to the long distance network. | $6.50 /month |
| Universal Service Charge | The 1996 Act states that all providers of telecommunications services should contribute to Federal Universal Service in some equitable and nondiscriminatory manner. See our FAQ for more information. Charge is subject to change. | 94¢ /month |
| Additional Services | ||
|---|---|---|
| Non-Published Number | Telephone number will not be listed in the Directory and is not available through Directory Assistance. | $7.15 /month |
| Additional Directory Listing | For family members or persons who share one telephone number. Additional listings consist of name(s) of other individuals, firms, or corporations used in connection with the customer’s calling number. | $1.80 /month |
| Vacation Rates | Innovative Telephone will temporarily disconnect your phone; charge you to retain your number and facilities economically. There is a minimum requirement of one (1) month subscription and a maximum of six (6) months is allowed during a 12-month period. During your vacation period, you will be charged 50% of the monthly rate plus End User Charge and Universal Service Charge. | $7.31 fee |
| Voicemail | Voicemail takes your messages when you’re on the phone, on the Internet, or away from the phone. For more information, see our FAQ. | $3.95 /month |
Long Distance Plans
| Long Distance Plans | ||
|---|---|---|
| Basic TelCo. Service | Unlimited calling locally (to and from St. Croix, St. Thomas, St. John and Water Island) | $21.65 /month* |
| Totally Unlimited Talk** | Unlimited calling locally and to the U.S. and Puerto Rico, plus the lowest International rates. | $29.95 /month |
| Smart Savings Best Plan** | 7¢/minute to the U.S. and Puerto Rico, plus the lowest International rates. | $4.95 /month |
| Smart Savings No-Fee Plan** | 10¢/minute to the U.S. and Puerto Rico, plus the lowest International rates. | Minimum Usage Fee $5.00/month |
* Plus $6.50 FCC charge for connecting to the long distance network. Plus 84¢ Universal Service Charge.
** Must have a TelCo. line.
EVO by Innovative
Introducing EVO by Innovative Telephone!
Innovative announces a brand-new way to experience your telephone service: EVO by Innovative! This telecommunications platform delivers the Innovative service you love, via a state-of-the-art hybrid fiber and coax cable (HFC) network. Now you can experience crystal clear calls on the most reliable telephone network in the Territory! And the best part? The prices haven’t changed! Visit an Innovative Business Office or call 779-9999 today find out if EVO by Innovative Telephone is available in your area! Click here to view Innovative's current telephone rates!
Custom-Calling Features
For all CLASS and Custom-Calling Features, a one-time $10.00 programming charge will apply.
| Custom-Calling Features | ||
|---|---|---|
| Call Waiting | For more information, please see our FAQ page. | $2.35 /month |
| Call Forwarding | This feature allows you to forward your calls to another number. For more information, please see our FAQ page. | $1.75 /month |
| Caller ID – Basic | Displays the telephone number of incoming calls. | $6.45 /month |
| Caller ID – Deluxe | Displays name and telephone number of incoming calls. | $7.60 /month |
| Call Return (Star 69) |
Enables you to automatically redial the telephone number of the last person to call you. Call returned Activation is *69. Deactivation is *89. | $3.50 /month |
| Custom Ringing Service (Teen Line) |
Allows you to have up to four (4) telephone numbers on the same line, and distinguish each number with a distinctive ring. The billing number for your phone is the primary number and any additional numbers up to four become the custom numbers. Each of these additional numbers will have a distinctive ring. | $4.70 /month |
| Distinctive Ringing | Identifies that this call is from someone you designated as important. Even if you are talking on the phone, you will hear a distinctive call waiting tone. | $3.50 /month |
| Long Distance Alert | Don’t miss an important long distance call! This feature will signal you with a distinctive ring, or a special call waiting tone if you’re on the phone. | $2.95 /month |
| Repeat Dialing | This feature lets you automatically redial the last telephone number you called. If the number is busy, the repeat dialing feature will continue dialing for you and will signal you with a distinctive ring that lets you know your call can be completed. | $3.50 /month |
| Selective Call Acceptance | You can specifically select the calls you want with this feature by determining the numbers from which you want to receive calls; all others will be routed to an announcement informing the caller that calls are not presently being accepted. Pre-selected telephone numbers are limited to numbers issued by Innovative Telephone within your district. | $2.35 /month |
| Selective Call Forwarding | This feature enables you to choose the calls you want forwarded to you — no matter where you are! You can program telephone numbers that you want; they will automatically be forwarded to your location. Other calls will be handled normally. Pre-selected telephone numbers are limited to numbers issued by Innovative Telephone within your district. | $3.50 /month |
| Selective Call Rejection | This feature will enable you to indicate which calls you want to receive and which you would like to reject. Calls you want will ring through as normal. Calls you selectively reject will be connected to an announcement informing the caller that calls are not presently being accepted. Pre-selected telephone numbers are limited to numbers issued by Innovative Telephone within your district. | $3.50 /month |
| Speed Dialing | This feature enables you to program up to nine (9) telephone numbers that you can dial using two digits. For more information, please see our FAQ page. | $1.75 /month |
| Call Waiting and Call Forwarding Special Package | This package offers you a discounted rate for Call Waiting and Call Forwarding features combined. | $2.90 /month |
| Three Way Calling | Three-Way Conference Calling allows for the addition of a third party to a connection between two telephone numbers without operator assistance. | $2.35 /month |
| Call Blocking | Call Blocking is the ability to prevent origination of certain types of calls from a telephone line. Call Blocking is available to all subscribers where facilities permit. | $2.00 /month |
| Call Screening | Determines the eligibility to complete a call as dialed based on information transmitted to operator services. Call Screening is used mainly for pay telephones. | $2.00 /month |
Special Services
Local Service
Innovative Telephone Basic Service includes your phone number, your connection to the local and long distance networks, a telephone directory, a listing in the white pages, and a listing in the Yellow Pages under a classified heading, which businesses must provide in writing to the Directory Office. For Government agencies, a listing is placed in the government section of the directory.
| installation | ||
|---|---|---|
| Installation | $105.00 fee | |
| Dispatch Required | Assumes line is in Ready Phone standby mode. See FAQ for more details. | $40.00 fee |
| Monthly Fees | ||
|---|---|---|
| Single Access Line* | $58.55 /month | |
| Key Main Line* | $63.30 /month | |
| PABX Trunk* | $99.55 /month | |
| Single Line End User Access Charge | $6.50 /month | |
| Multi-line End User Access Charge | Federal Communications Commission (FCC) fee for connecting your line to the long distance network. | $9.15 /month |
| Universal Service Charge | The 1996 Act states that all providers of telecommunications services should contribute to Federal Universal Service in some equitable and nondiscriminatory manner. See our FAQ for more information. Charge is subject to change. | $0.94-$1.32 /month |
*All access lines Include unlimited calls between St. Croix, St. Thomas, St. John and Water Island.
| Additional Services | ||
|---|---|---|
| Non-Published Number | Telephone number will not be listed in the Directory and is not available through Directory Assistance. | $7.15 /month |
| Additional Directory Listing | Additional listings consist of name(s) of other individuals, firms, or corporations used in connection with the customer’s calling number. | $1.80 /month |
| Vacation Rates | Innovative Telephone will temporarily disconnect your phone; charge you to retain your number and facilities economically. There is a minimum requirement of one (1) month subscription and a maximum of six (6) months is allowed during a 12-month period. For single lines, during your vacation period, you will be charged 50% of your monthly rate, and for key main line and PABX trunk lines, you will be charged 25% of your monthly rate. End User Charge and Universal Service Charges will still apply. | $7.31 fee |
| Voicemail | Voicemail takes your messages when you’re on the phone, on the Internet, or away from the phone. For more information, see our FAQ. | $11.95-$19.95 /month |
| Private Line Service | Special Access Services are available; please contact us for more information. | |
| Lease Line Service | Special Access Services are available; please contact us for more information. | |
Long Distance Plans
The below plans are available to Business as well as Residential Customers. Our Business Systems team can also offer lower rates depending on volume anticipated and bundling services.
| Long Distance Plans | ||
|---|---|---|
| Basic TelCo. Service | Unlimited calling locally (to and from St. Croix, St. Thomas, St. John and Water Island) | $21.65 /month* |
| Smart Savings Best Plan** | 7¢/minute to the U.S. and Puerto Rico, plus the lowest International rates. | $4.95 /month |
| Smart Savings No-Fee Plan** | 10¢/minute to the U.S. and Puerto Rico, plus the lowest International rates. | Minimum Usage Fee $5.00/month |
* Plus $6.50 FCC charge for connecting to the long distance network. Plus 84¢ Universal Service Charge.
** Must have a TelCo. line.
EVO by Innovative
Introducing EVO by Innovative Telephone!
Innovative announces a brand-new way to experience your telephone service: EVO by Innovative! This telecommunications platform delivers the Innovative service you love, via a state-of-the-art hybrid fiber and coax cable (HFC) network. Now you can experience crystal clear calls on the most reliable telephone network in the Territory! And the best part? The prices haven’t changed! Visit an Innovative Business Office or call 779-9999 today find out if EVO by Innovative Telephone is available in your area! Click here to view Innovative's current telephone rates!
Custom-Calling Features
For all CLASS and Custom-Calling Features, a one-time $10.00 programming charge will apply.
| Custom-Calling Features | ||
|---|---|---|
| Call Waiting | For more information, please see our FAQ page. | $4.70 /month |
| Call Forwarding | This feature allows you to forward your calls to another number. For more information, please see our FAQ page. | $3.50 /month |
| Caller ID – Basic | Displays the telephone number of incoming calls. | $8.20 /month |
| Caller ID – Deluxe | Displays name and telephone number of incoming calls. | $9.40 /month |
| Call Return (Star 69) |
Enables you to automatically redial the telephone number of the last person to call you. Call returned Activation is *69. Deactivation is *89. | $4.70 /month |
| Custom Ringing Service (Teen Line) |
Allows you to have up to four (4) telephone numbers on the same line, and distinguish each number with a distinctive ring. The billing number for your phone is the primary number and any additional numbers up to four become the custom numbers. Each of these additional numbers will have a distinctive ring. | $6.60 /month |
| Distinctive Ringing | Identifies that this call is from someone you designated as important. Even if you are talking on the phone, you will hear a distinctive call waiting tone. | $4.40 /month |
| Long Distance Alert | Don’t miss an important long distance call! This feature will signal you with a distinctive ring, or a special call waiting tone if you’re on the phone. | $3.80 /month |
| Repeat Dialing | This feature lets you automatically redial the last telephone number you called. If the number is busy, the repeat dialing feature will continue dialing for you and will signal you with a distinctive ring that lets you know your call can be completed. | $4.70 /month |
| Selective Call Acceptance | You can specifically select the calls you want with this feature by determining the numbers from which you want to receive calls; all others will be routed to an announcement informing the caller that calls are not presently being accepted. Pre-selected telephone numbers are limited to numbers issued by Innovative Telephone within your district. | $3.50 /month |
| Selective Call Forwarding | This feature enables you to choose the calls you want forwarded to you — no matter where you are! You can program telephone numbers that you want; they will automatically be forwarded to your location. Other calls will be handled normally. Pre-selected telephone numbers are limited to numbers issued by Innovative Telephone within your district. | $4.70 /month |
| Selective Call Rejection | This feature will enable you to indicate which calls you want to receive and which you would like to reject. Calls you want will ring through as normal. Calls you selectively reject will be connected to an announcement informing the caller that calls are not presently being accepted. Pre-selected telephone numbers are limited to numbers issued by Innovative Telephone within your district. | $4.70 /month |
| Speed Dialing | This feature enables you to program up to nine (9) telephone numbers that you can dial using two digits. For more information, please see our FAQ page. | $3.20 /month |
| Call Waiting and Call Forwarding Special Package | This package offers you a discounted rate for Call Waiting and Call Forwarding features combined. | $7.00 /month |
| Three Way Calling | Three-Way Conference Calling allows for the addition of a third party to a connection between two telephone numbers without operator assistance. | $3.50 /month |
| Call Blocking | Call Blocking is the ability to prevent origination of certain types of calls from a telephone line. Call Blocking is available to all subscribers where facilities permit. | $2.00 /month |
| Call Screening | Determines the eligibility to complete a call as dialed based on information transmitted to operator services. Call Screening is used mainly for pay telephones. | $2.00 /month |