This service from INNOVATIVE TELEPHONE enables hearing impaired, hard of hearing or speech impaired persons to communicate by telephone seven days a week, 24 hours a day. To communicate, a hearing impaired, hard of hearing or speech impaired person uses a TT/TTY device to type out his or her part of the conversation. Specially trained Communications Assistants simultaneously relay messages between the TT/TTY user and the other person on the other end of the line, by reading the message to the hearing person. The hearing person’s spoken words are then typed back to the TT/TTY caller. Every call is handled in the strictest confidence. Customers who need to use this service may dial 711.